This privacy notice tells you what to expect us to do with your personal information.

What information we collect, use, and why

We may collect information from you when you register on our site, place an order,
subscribe to our newsletter, fill out a form or hold a consultation with us.
We may collect or use the following information to provide services:

• Names and contact details
• Addresses
• Date of birth
• Health information (including dietary requirements, allergies and health conditions)
• Photographs/video recordings
• Records of emails/notes of consultations
• Identification documents (copies of)
• Health information

Additionally, when ordering or registering on our site, as appropriate, you may be asked to
enter your: name, e-mail address, mailing address, phone number or credit card
information.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

• To personalise your experience
  (your information helps us to better respond to your individual needs);
• To improve our website
  (we continually strive to improve our website offerings based on the information and
  feedback we receive from you);
• To improve customer service
  (your information helps us to more effectively respond to your customer service
  requests and support needs);
• To process transactions
  Your information, whether public or private, will not be sold, exchanged, transferred,
  or given to any other company for any reason whatsoever, without your consent,
  other than for the express purpose of delivering the purchased product or service
  requested.
• To send periodic emails
  The email address you provide for order processing, may be used to send you
  information and updates pertaining to your order, in addition to receiving occasional
  company news, updates, related product or service information, etc. Note: If at any
  time you would like to unsubscribe from receiving future emails, we include detailed
  unsubscribe instructions at the bottom of each email.

Lawful bases

Our lawful bases for collecting or using personal information to provide services and goods
are:

• Consent
• Legal obligation
• Legitimate interest:
  • As a health care provider, we have a duty of care to collect information which
  may directly impact our patients health and wellbeing.

Where we get personal information from

From you directly

How long we keep information

For a period no shorter than seven years, after which all information may be erased.

Others we may share personal information with

Health care providers

Your data protection rights

Under data protection law, you have rights including:

• Your right of access – You have the right to ask us for copies of your personal
  data.
• Your right to rectification – You have the right to ask us to rectify personal data
  you think is inaccurate. You also have the right to ask us to complete information
  you think is incomplete.
• Your right to erasure – You have the right to ask us to erase your personal data in
  certain circumstances.
• Your right to restriction of processing – You have the right to ask us to restrict the
  processing of your personal data in certain circumstances.
• Your right to object to processing – You have the right to object to the processing
  of your personal data in certain circumstances.
• Your right to data portability – You have the right to ask that we transfer the
  personal data you gave us to another organisation, or to you, in certain
  circumstances.
• Your right to withdraw consent – When we use consent as our lawful basis you
  have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have
one calendar month to respond to you. To make a data protection rights request, please
contact us using the contact details at the top of this privacy notice.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal
information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted
via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway
providers database only to be accessible by those authorised with special access rights to
such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers,
financials, etc.) will not be stored on our servers.

Changes to our Privacy Policy

This policy is due for review at any time.

How to complain

We would be grateful for the chance to deal with any data protection issues you may have,
please contact us at [email protected] in the first instance.

If you have any further concerns about our use of your personal data, you can make a
complaint to us using the contact details at the bottom of this privacy notice. If you remain
unhappy with how we’ve used your data after raising a complaint with us, you can also
complain to the ICO.

Contact Details

[email protected]
Last updated 16/09/2024